BESAdmin – Der Name kann nicht aufgelöst werden [Mapi-Profil]

Falls bei der Erstellung des Mapi-Profils die Fehlermeldung „Der Name kann nicht aufgelöst werden“ erscheint, wurde höchstwahrscheinlich kein Postfach für den BESAdmin erstellt, oder der BESAdmin wurde in der GAL (Global Adresse List) ausgeblendet. Um diese Einstellung rückgängig zu machen, ist folgendes durchzuführen:

  1. Snapin Active Directory Benutzer- und Computer öffnen
  2. BESAdmin suchen
  3. Tab Exchange Erweitert öffnen
  4. Haken entfernen bei „Im Adressbuch ausblenden

Emails aus dem Junk-E-Mail Ordner erscheinen auf dem BlackBerry

Damit Emails, die Outlook in den Junk-Email-Ordner aussortiert (oder von einer SPAM-Lösung verspätet bearbeitet werden), nicht zum BlackBerry durchgestellt werden, muss die Zustellung der Emails zum BlackBerry verzögert werden. Um dies zu realisieren, muss folgende Änderung in der Registry vorgenommen werden:

BES 3.5/3.6
HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry\Servers \<BES_Name>

BES 4.0/4.1
HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\Agents

=> D_WORD „ProcessMailDelay“ erstellen, oder falls schon vorhanden, den Wert auf die gewünschte Verzögerungszeit (In Sekunden) abändern

Ich persönlich empfehle eine Verzögerungszeit von 30-40 Sekunden.

Übersicht der default IT-Policy

Tipp: Praktisch um nach einem Begriff zu suchen und zu wissen wo er sich befindet (Ich wünsche mir bis heute eine integrierte Suchfunktion in der IT-Policy von RIM).

Application Center policy group
Disable Application Center IT policy rule
Disable Carrier Directory IT policy rule

BlackBerry MDS Integration Service policy group
Disable Activation With Public BlackBerry MDS Integration Service IT policy rule
Disable MDS Runtime IT policy rule
Disable User-Initiated Activation With Public BlackBerry MDS Integration Service IT policy rule
Lowest BlackBerry MDS Integration Service Security Version Allowed IT policy rule
Verify BlackBerry MDS Integration Service Certificate IT policy rule

BlackBerry Messenger policy group
Disable BlackBerry Messenger IT policy rule
Disallow Forwarding Of Contacts IT policy rule
Messenger Audit Email Address IT policy rule
Messenger Audit Max Report Interval IT policy rule
Messenger Audit Report Interval IT policy rule
Messenger Audit UID IT policy rule

BlackBerry Smart Card Reader policy group
Disable Auto Reconnect To BlackBerry Smart Card Reader IT policy rule
Force Erase All Keys on BlackBerry Disconnect Timeout IT policy rule
Force Erase Key on PC Standby IT policy rule
Maximum BlackBerry Disconnected Timeout IT policy rule
Maximum BlackBerry Bluetooth Traffic Inactivity Timeout IT policy rule
Maximum BlackBerry Long Term Timeout IT policy rule
Maximum Bluetooth Encryption Key Regeneration Period IT policy rule
Maximum Bluetooth Range IT policy rule
Maximum Connection Heartbeat Period IT policy rule
Maximum Number of BlackBerry Transactions IT policy rule
Maximum Number of PC Pairings IT policy rule
Maximum PC Bluetooth Traffic Inactivity Timeout IT policy rule
Maximum Number of PC Transactions IT policy rule
Maximum PC Disconnected Timeout IT policy rule
Maximum PC Long Term Timeout IT policy rule
Maximum Smart Card Not Present Timeout IT policy rule

BlackBerry Unite! policy group
Disable Download Manager IT policy rule
Disable Unite! Applications IT policy rule

Bluetooth policy group
Allow Outgoing Calls IT policy rule
Disable Address Book Transfer IT policy rule
Disable Advanced Audio Distribution Profile IT policy rule
Disable Audio/Video Remote Control Profile IT policy rule
Disable Bluetooth IT policy rule
Disable Desktop Connectivity IT policy rule
Disable Dial-Up Networking IT policy rule
Disable Discoverable Mode IT policy rule
Disable File Transfer IT policy rule
Disable Handsfree Profile IT policy rule
Disable Headset Profile IT policy rule
Disable Pairing IT policy rule
Disable Serial Port Profile IT policy rule
Disable SIM Access Profile IT policy rule
Disable Wireless Bypass IT policy rule
Force CHAP Authentication on Bluetooth Link IT Policy rule
Limit Discoverable Time IT policy rule
Minimum Encryption Key Length IT policy rule
Require Encryption IT policy rule
Require LED Connection Indicator IT policy rule
Require Password for Discoverable Mode IT policy rule
Require Password for Enabling Bluetooth Support IT policy rule

Browser policy group
Allow Application Download Services IT policy rule
Allow Hotspot Browser IT policy rule
Allow IBS Browser IT policy rule
Disable Auto Synchronization in Browser IT policy rule
Disable JavaScript in Browser IT policy rule
Download Images URL IT policy rule
Download Themes URL IT policy rule
Download Tunes URL IT policy rule
MDS Browser BSM Enabled IT policy rule
MDS Browser Domains IT policy rule
MDS Browser HTML Tables Enabled IT policy rule
MDS Browser JavaScript Enabled IT policy rule
MDS Browser Style Sheets Enabled IT policy rule
MDS Browser Title IT policy rule
MDS Browser Use Separate Icon IT policy rule

Camera policy group
Disable Photo Camera IT policy rule
Disable Video Camera IT policy rule

Certificate Synchronization policy group
Random Source URL IT policy rule
User Can Disable Automatic RNG Initialization IT policy rule

Common policy group
BlackBerry Server Version IT policy rule
Confirm On Send IT policy rule
Disable Kodiak PTT IT policy rule
Disable MMS IT policy rule
Disable Voice-Activated Dialing IT policy rule
Disable Voice Note Recording IT policy rule
IT Policy Notification IT policy rule
Lock Owner Info IT policy rule
Set Owner Info IT policy rule
Set Owner Name IT policy rule

Desktop Only items
Auto Backup Enabled IT policy rule
Auto Backup Exclude Messages IT policy rule
Auto Backup Exclude Sync IT policy rule
Auto Backup Frequency IT policy rule
Auto Backup Include All IT policy rule
Disable Wireless Calendar IT policy rule
Do Not Save Sent Messages IT policy rule
Force Load Count IT policy rule
Force Load Message IT policy rule
Forward Messages In Cradle IT policy rule
Message Conflict Mailbox Wins IT policy rule
Message Prompt IT policy rule
Show Application Loader IT policy rule
Show Web Link IT policy rule
Synchronize Messages Instead Of Importing IT policy rule
Web Link Label IT policy rule
Web Link URL IT policy rule

Desktop policy group
Desktop Allow Desktop Add-ins IT policy rule
Desktop Allow Device Switch IT policy rule
Desktop Password Cache Timeout IT policy rule
Disable Check For Updates Link IT policy rule
Disable Media Manager IT policy rule
Override Check For Updates URL IT policy rule

Device IOT Application policy group
Device Diagnostic App Disable IT policy rule
Set Diagnostic Report Email Address IT policy rule
Set Diagnostic Report PIN Address IT policy rule

Device Only Items
Allow BCC Recipients IT policy rule
Allow Peer-to-Peer Messages IT policy rule
Allow SMS IT policy rule
Default Browser Config UID IT policy rule
Enable Long-Term Timeout IT policy rule
Enable WAP Config IT policy rule
Home Page Address IT policy rule
Maximum Password Age IT policy rule
Home Page Address Is Read-Only IT policy rule
Maximum Security Timeout IT policy rule
Minimum Password Length IT policy rule
Password Pattern Checks IT policy rule
Password Required IT policy rule
User Can Change Timeout IT policy rule
User Can Disable Password IT policy rule

Documents To Go policy group
Disable Documents To Go IT policy rule
Hide Documents To Go Communication Menus IT policy rule
Hide Documents To Go Premium Feature Menus IT policy rule

Email Messaging policy group
Allow Auto Attachment Download IT policy rule
Attachment Viewing IT policy rule
Disable Form Submission IT policy rule
Disable Manual Download of External Images IT policy rule
Disable Notes Native Encryption Forward And Reply IT policy rule
Disable Rich Content Email IT policy rule
Enable Wireless Message Reconciliation IT policy rule
Inline Content Requests IT policy rule
Keep Message Duration IT policy rule
Keep Saved Message Duration IT policy rule
Maximum Native Attachment MFH attachment size IT policy rule
Maximum Native Attachment MFH total attachment size IT policy rule
Notes Native Encryption Password Timeout IT policy rule
Prepend Disclaimer IT policy rule
Maximum Native Attachment MTH attachment size

Enterprise Voice Client policy group
Disable DTMF Fallback IT policy rule
Disable Enterprise Voice Client IT policy rule
Lock Outgoing Line IT policy rules
Reject Non-Enterprise Voice Calls IT policy rule

Firewall policy group
Restrict Incoming Cellular Calls IT policy rule
Restrict Outgoing Cellular Calls IT policy rule

Global items
Allow Browser IT policy rule
Allow Phone IT policy rule
Auto Signature IT policy rule

Instant Messaging policy group
Disallow File Transfer Types IT policy rule
Disable Emailing Conversation IT policy rule
Disable Saving Conversation IT policy rule

Location Based Services policy group
Disable BlackBerry Maps IT policy rule
Enable Enterprise Location Tracking IT policy rule
Enterprise Location Tracking User Prompt Message IT policy rule
Enterprise Location Tracking Interval IT policy rule

Memory Cleaner policy group
Force Memory Clean When Holstered IT policy rule
Force Memory Clean When Idle IT policy rule
Memory Cleaner Maximum Idle Time IT policy rule

On-Device Help policy group
On-Device Help Links IT policy rule
On-Device Help Group Label IT policy rule

Password policy group
Duress Notification Address IT policy rule
Forbidden Passwords IT policy rule
Maximum Password History IT policy rule
Periodic Challenge Time IT policy rule
Set Maximum Password Attempts IT policy rule
Set Password Timeout IT policy rule
Suppress Password Echo IT policy rule

PIM Synchronization policy group
Disable Address Wireless Synchronization IT policy rule
Disable All Wireless Synchronization IT policy rule
Disable Calendar Wireless Synchronization IT policy rule
Disable Enterprise Activation Progress IT policy rule
Disable Memopad Wireless Sync IT policy rule
Disable Phone Call Log Wireless Synchronization IT policy rule
Disable PIN Messages Wireless Synchronization IT policy rule
Disable SMS Messages Wireless Sync IT policy rule
Disable Task Wireless Sync IT policy rule
Disable Wireless Bulk Loads IT policy rule

PGP Application policy group
PGP Allowed Content Ciphers IT policy rule
PGP Allowed Encrypted Attachment Mode
PGP Allowed Encryption Type IT policy rule
PGP Blind Copy Address IT policy rule
PGP Force Digital Signature IT policy rule
PGP Force Encrypted Messages IT policy rule
PGP Minimum Strong DH Key Length IT policy rule
PGP Minimum Strong DSA Key Length IT policy rule
PGP Minimum Strong RSA Key Length IT policy rule
PGP Universal Enrollment Method IT policy rule
PGP Universal Policy Cache Timeout IT policy rule
PGP Universal Server Address IT policy rule

RIM Value-Added Applications policy group
Disable BlackBerry Wallet IT policy rule
Disable Ecommerce Content Optimization Engine IT policy rule
Disable Lotus Connections IT policy rule
Lotus Connections Activities Server IT policy rule
Lotus Connections Blogs Server IT policy rule
Lotus Connections Communities Server IT policy rule
Lotus Connections Dogear Server IT policy rule
Lotus Connections Profiles Server IT policy rule

S/MIME Application policy group
Entrust Messaging Server (EMS) Email Address IT policy rule
S/MIME Allowed Content Ciphers IT policy rule
S/MIME Allowed Encrypted Attachment Mode IT policy rule
S/MIME Allowed Encryption Types IT policy rule
S/MIME Blind Copy Address IT policy rule
S/MIME Force Digital Signature IT policy rule
S/MIME Force Encrypted Messages IT policy rule
S/MIME Force Smartcard Use IT policy rule
S/MIME Minimum Strong DH Key Length IT policy rule
S/MIME Minimum Strong ECC Key Length IT policy rule
S/MIME Minimum Strong DSA Key Length IT policy rule
S/MIME Minimum Strong RSA Key Length IT policy rule

Secure Email policy group
Canonical Certificate Domain Name IT policy rule
Disable Certificate Address Checks IT policy rule

Security policy group
Allow External Connections IT policy rule
Allow Internal Connections IT policy rule
Allow Outgoing Call When Locked IT policy rule
Allow Resetting of Idle Timer IT policy rule
Allow Screen Shot Capture IT policy rule
Allow Smart Card Password Caching IT policy rule
Allow Split-Pipe Connections IT policy rule
Allow Third Party Apps to Use Persistent Store IT policy rule
Allow Third Party Apps to Use Serial Port IT policy rule
Certificate Status Maximum Expiry Time IT policy rule
Content Protection Strength IT policy rule
Desktop Backup IT policy rule
Disable DES Transport Crypto IT policy rule
Disable Cut/Copy/Paste IT policy rule
Disable External Memory IT policy rule
Disable Forwarding Between Services IT policy rule
Disable Geo-Tagging of Photos IT policy rule
Disable GPS IT policy rule
Disable Invalid Certificate Use IT policy rule
Disable IP Modem IT policy rule
Disable Key Store Backup IT policy rule
Disable Key Store Low Security IT policy rule
Disable Media Manager FTP Access
Disable Message Normal Send IT policy rule
Disable Peer-to-Peer Normal Send IT policy rule
Disable Persisted Plain Text IT policy rule
Disable Public Photo Sharing Applications IT policy rule
Disable Public Social Networking Applications IT policy rule
Disable Radio When Cradled IT policy rule
Disable Revoked Certificate Use IT policy rule
Disable Smart Password Entry IT policy rule
Disable Stale Certificate Status Checks IT policy rule
Disable Stale Status Use IT policy rule
Disable Untrusted Certificate Use IT policy rule
Disable Unverified Certificate Use IT policy rule
Disable Unverified CRLs IT policy rule
Disable USB Mass Storage IT policy rule
Disable Weak Certificate Use IT policy rule
Disallow Third Party Application Downloads IT policy rule
External File System Encryption Level IT policy rule
FIPS Level IT policy rule
Firewall Block Incoming Messages IT policy rule
Firewall Whitelist Addresses IT policy rule
Force Content Protection Of Master Keys IT policy rule
Force Include Address Book In Content Protection IT policy rule
Force LED Blinking When Microphone Is On IT policy rule
Force Lock When Holstered IT policy rule
Force Smart Card Two Factor Authentication IT policy rule
Force Smart Card Two Factor Challenge Response IT policy rule
Key Store Password Maximum Timeout IT policy rule
Lock on Smart Card Removal IT policy rule
Maximum Smart Card User Authenticator Certificate Status Check Period IT policy rule
Message Classification IT policy rule
Message Classification Title IT policy rule
Minimal Encryption Key Store Security Level IT policy rule
Minimal Signing Key Store Security Level IT policy rule
Password Required for Application Download IT policy rule
Required Password Pattern IT policy rule
Remote Wipe Reset to Factory Defaults IT policy rule
Require Secure APB Messages IT policy rule
Secure Wipe Delay After IT Policy Received IT policy rule
Secure Wipe Delay After Lock IT policy rule
Secure Wipe if Low Battery IT policy rule
Security Service Colors IT policy rule
Security Transcoder Cod File Hashes IT policy rule
Trusted Certificate Thumbprints IT policy rule
Weak Digest Algorithms IT policy rule

Service Exclusivity policy group
Allow Other Browser Services IT policy rule
Allow Other Calendar Services IT policy rule
Allow Other Message Services IT policy rule
Allow Public AIM Services IT policy rule
Allow Public Google Talk Services IT policy rule
Allow Public ICQ Services IT policy rule
Allow Public IM Services IT policy rule
Allow Public WLM Services IT policy rule
Allow Public Yahoo! Messenger Services IT policy rule

SIM Application Toolkit policy group
Disable Network Location Query IT policy rule
Disable SIM Call Control IT policy rule
Disable SIM Originated Calls IT policy rule

Smart Dialing policy group
Enable Smart Dialing Policy IT policy rule
Set Local Area Code IT policy rule
Set Local Country Code IT policy rule
Set National Number Length IT policy rule
Smart Dialing Allow Device Changes IT policy rule

TCP policy group
TCP APN IT policy rule
TCP Password IT policy rule
TCP Username IT policy rule

TLS policy group
TLS Device Side Only IT policy rule
TLS Disable Invalid Connection IT policy rule
TLS Disable Untrusted Connection IT policy rule
TLS Disable Weak Ciphers IT policy rule
TLS Minimum Strong DH Key Length IT policy rule
TLS Minimum Strong DSA Key Length IT policy rule
TLS Minimum Strong ECC Key Length IT policy rule
TLS Minimum Strong RSA Key Length IT policy rule
TLS Restrict FIPS Ciphers IT policy rule

Wireless Software Upgrades policy group
Allow Non Enterprise Upgrade IT policy rule
Disallow Device User Requested Rollback IT policy rule
Disallow Device User Requested Upgrade
Disallow Patch Download Over International Roaming WAN IT policy rule
Disallow Patch Download Over Roaming WAN IT policy rule
Disallow Patch Download Over WAN IT policy rule
Disallow Patch Download Over WiFi IT policy rule

WTLS policy group
WTLS Disable Invalid Connection IT policy rule
WTLS Disable Untrusted Connection IT policy rule
WTLS Disable Weak Ciphers IT policy rule
WTLS Minimum Strong DH Key Length IT policy rule
WTLS Minimum Strong ECC Key Length IT policy rule
WTLS Minimum Strong RSA Key Length IT policy rule
WTLS Restrict FIPS Ciphers IT policy rule

[Policy Reference Guide / BlackBerry Enterprise Server Policy Reference Guide / Version 33]
Version: 4.1 | Service Pack: 6]

BlackBerry lässt sich nicht am BES/BPS aktivieren

Folgende Schritte könnt Ihr durchführen, wenn die Aktivierungsemail nicht beim BES/BPS landet:

  • Server zu langsam / Performance erhöhen
  • POP3-Catcher holt Emails nicht schnell genug ab / Intervall ändern oder manuell abholen
  • Aktivierungsemail landet im SPAM-Ordner
    • *@*.blackberry.net auf die Whitelist setzen
  • Aktivierungsemail wird beim Empfangen am SMTP-Server verändert (Inhalt oder Betreff)
    • Dafür sorgen dass es nicht passiert
  • Gerät über USB aktivieren
  • Datentarif nochmal beim Carrier kontrollieren (Mobilfunknummer wird vom Support benötigt)
  • Beim Carrier kontrollieren ob Gerät als Enterprise oder Prosumer gelistet ist (Mobilfunknummer wird vom Support benötigt)

Bei ca. 98% aller fehlgeschlagenen Aktivierungen, hat der Kunde für das Gerät den Datentarif nicht gebucht oder das Gerät ist als Prosumer bei RIM gelistet (Kann der Carrier nachträglich auch abändern).

Hotline T-Mobile:
01803/302626
(Sobald die Bandansage beginnt, Taste 3 drücken für BB-Support)

Hotline Vodafone:
0800/1723333
(Sobald die Bandansage beginnt, Taste 2 drücken für BB-Support)

Maximale Größe der Anhänge am BlackBerry Enterprise Server 5.0 konfigurieren

  1. Im BAS einloggen
  2. Linke Spalte: Servers and Components
  3. BlackBerry Solution Topology -> BlackBerry Domain -> Component View -> Attachment -> Server -> <server>_AS_11
  4. Rechte Spalte: Instance Information -> Ganz unten auf Edit Instance
  5. Unter Distiller display name kann man nun für die Verfügbaren Anhänge die maximale Größe angeben die der BlackBerry-User runterladen kann

Logdateien am BlackBerry Enterprise Server 5.0 verwalten

Vor dem BES 5.0 konnte man noch unter der „BlackBerry Server Configuration“ Einstellungen für das Logging vornehmen. Ab der Version 5 ist dies nun direkt über den BAS (BlackBerry Administration Service) möglich.

  1. Im BAS einloggen
  2. Servers and Components -> BlackBerry Solution Topology -> BlackBerry Domain -> Component View -> Logging -> <server>_LOG_1
  3. Im „Logging details“ Tab kann man nun z.B. den Log level, die Größte oder das maximal Alter (Logs werden gelöscht nach x Tagen) der Logdateien konfigurieren